Overall good experience

The original documents weren’t available, but we were able to pick up the car with photos. Overall, the experience was pretty good.

Not far from the airport, prompt pick-up and drop-off. Attentive service, they even provided a free navigation system. The car was new and in good condition. However, the rental company requires the renter to log in and check toll charges themselves, which is inconvenient for foreign visitors. It would be better if the rental company could check the tolls and deduct the fees from the renter's credit card, then notify them.

It would have been helpful if the counter staff in sydney had told us about where to drop the car in Brisbane. We found the drop off point off airport quite by chance, which saved us driving to the airport unnecessarily.

Some functionality issues with car (usb was damaged rending it unusable) and Bluetooth was playing up a small amount. But overall car met all transportation needs and requirements.

Wish log in and account access was easier, liked that the insurance option directly was much cheaper than hire company costs were. Will use again.