Everything went smoothly, and the staff was friendly.

Car rental is convenient, even more convenient to return, with full insurance, you don't have to worry about anything

The service was okay, but since it was my first time driving in the USA and I was unfamiliar with gas prices and how to refuel in the US, I didn’t choose to return the car with a full tank. From San Francisco Airport to St. Louis Airport is less than 400 kilometers, and according to the car type provided, we only used about 70% of a tank, but the rental company charged us $57.52 for fuel. At that time, this amount could fill more than two tanks. I raised this issue with the car rental customer service, but they said they couldn't handle it. In fact, it’s very easy to return the car with a full tank at U.S. airports. This is a reminder to other customers to avoid unfair charges.

Overall, it was pretty good, but they did push some upgrades like car model upgrades.

Like: IVA, the Hertz rental agent at SFO was friendly, helpful and very efficient!