Très satisfait

The service attitude was extremely poor. They aggressively tried to sell me insurance and GPS, and when I refused, they even used offensive language. Then they came up with another trick, printing out an invoice with a 260 yuan fee and asking me to sign it. When I asked what the fee was for, that attempt also failed. Frustrated and angry, they told me to wait an hour to pick up the car (because I arrived an hour early, and it was previously agreed that I could return the car an hour early as well).

Car was fine for our use

everything was good

We booked a Dodge charger. However, when we got to Thrifty, they did not have a Dodge Charger available. However, after reviewing our booking confirmation they were able to locate a Mustang GT at a different location. We appreciated the efforts made to get us a satisfactory vehicle. the whole process did, however, take considerably long that we planned for since we had to wait for them to get the vehicle from a different location.

No one in Parking Garage to assist with location the vehicle and when it was returned the lot was full had to wait for an attendant to show me where to place the vehicle.. When vehicle was picked up no one was around to go over the vehicle with me like other renters do.

When the vehicle was dropped off they said that they would e-mail my receipt. I still don't have it and I need it.