Easy car rental through Alamo

Very satisfied, top-notch service

The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes. The drop-off process was convenient.

Almost no one during the pandemic

The lady at the counter had some IT issue and so we had to wait for close to an hour to get our car. The details were also not coherent with our booking regarding insurance.

We booked a BMW X1 but got an Audi Q3. Not a problem but I would have appreciated to know there is actually no BMW X1 available ever.

Dishonest business practice of Alamo by claiming extra fuel cost on return which they cannot verify and substantiate. The rental of a medium SUV (BMW X1) was downgraded to a compact economy hatchback (Audi A1) at the original booking charges. It was substituted without prior notice. The matter was not pursued at the time of pickup as I was running very late to attend a meeting @ 900am due to a 2.5 hours flight delay of arrival. I am reserving my right to dispute my credit card charges.

Great booking platform, easy and straightforward.