Easy car rental through Alamo

Car was well maintained and upgraded too. What really bothered me was- no person at the counter neither did I receive any info before hand. After a long wait, security at the terminal empathised my situation and guided me to the workshop where I finally found someone from Alamo washing the car. He was unaware of any booking and contacted the manager. Finally, someone arrived after 30-45 mins wait to complete paperworks and handover keys. I understand the issue of short staffing bcoz of covid but I felt it could have been handled much better and organised

Car is fairly dirty and we are not sure if Alamo is part of enterprise group. It takes some time to pick up the car from terminal 2 arriving from terminal 1

upgraded and very happy

Like: Good vechicle
Dislike: All good

Like: Easy to locate, car was ready and easy to return.
Dislike: Man was a little rude and didn’t have an understanding our our excess reduction through easy rent cars, this made it a little unsettling. In America, they always acknowledged the insurance selection but it was different in Australia, so just made us a little nervous. But no issues otherwise.