Like driving a brand new car. Easy to book, good prices

The pickup location was easy to find, and the car provided was a Ford, which was great to drive. The only drawback was that the car would automatically lock with the key inside, leaving us to experience roadside assistance in an area with no signal. We were quite worried at the time, but thankfully Avis staff resolved it quickly without causing too much delay to our trip.

The process was simple, and both pick-up and drop-off went smoothly.

Very satisfied.

Horrible customer service. For one, the guy at the pick up didn't seem very motivated. He did not offer additional insurance, or rather he gave more information about it reluctantly. He seemed stressed, like he didn't really have time, and he got more stressed when I asked additional questions. For two, when I had an accident and couldn't return the car, it took 2.5 hours!!! on the phone to clarify things. Had to recall several times and each time got a different information than in the call before let alone the person didn't seem to know what was talked about in the last call. Also, the company said they would call back, which they never did. I had to find out myself bothering other people that things had to be taken care of.

Avis is very professional. The customer service is top-notch and the cars are in pretty good condition

Easyrentcars.com is very convenient to use and reliable.