Terrible experience

M.mendez

Ireland

Reviewed: Thu, Jul 4, 2019

About Easirent: 4.3 /10

It took 90 mins from calling office for pick up to arriving at office for car .. then they didnt have correct vehicle , they tried to palm me off with little Peugeot, I'm 6ft 3 ! so then they offered another car , it was scratched and dented all around , front bumper was unsecure as it had a bump previously, I opened the car up and it was filthy , hadn't been cleaned, previous hirer documents , empty coffee cups , sweet wrappers , smelling of cigarettes.. anyway I had to take it as i was late for my meeting at this stage .. I drove a few miles down the road and realised there were 2 yellow warning lights on , and I couldn't check what they were for as there was no vehicle user manual and to top it off the whole media system was in spanish .. also there was insufficient fuel in vehicles..you couldn't make it up .. I sometimes get Hertz and I always get a new or new ish vehicle sparkling clean and fresh .. I have pics to back up all the above ..

About QEEQ: 8.0 /10

Intermediate | Kia Optima or similar

1 days rental

Relevant Reviews on Easirent Dublin Airport

L.Hendy

Ireland

7-day rental

Economy | Ford Fiesta or similar

Reviewed: Sun, Jan 8, 2023

“No problems”

About Easirent: 9.0 /10

No problems

About QEEQ: 8.0 /10

No complaints

D.Siciliano

Ireland

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Thu, Aug 15, 2019

“What a horrible experience only three days before our wedding!”

About Easirent: 5.3 /10

We turned up around 12am only to find a family arguing with the attendant (possibly Marco) we weren’t sure why, but waited our turn. As soon as it was our turn about 60minutes later...he was just terrible, I get it we needed to either get insurance or a pre authorisation amount, but he was just horrible, saying he had to leave when we were making our mind up, saying he would just lock up and we wouldn’t get a car. That pressure is not good! Not professional! And should just not be on! Horrible horrible service. We ended up getting extra insurance, we needed it as he was just giving us scare tactics. I’m very unhappy with the service given don’t think I’ll hire again. Not a great way to start our wedding!

G.Aylward

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Thu, Aug 8, 2019

“Terrible customer experience at pick up and drop off location. Samantha was very unprofessional.”

About Easirent: 4.0 /10

Samantha was extremely unprofessional, she swore on numerous occasions and tried to rush the damage paper work, being very lax about it. On return, I had to argue my case for 60 mins that I did not damage the vehicle and again Samantha handled the situation terribly. She refused to look at the vehicle and claimed she did not remember, even though she came up to me before this and tried to pick up our conversation from the last day. Terrible experience and very vindictive.

P.Kearns

Ireland

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Thu, Jul 25, 2019

“Horrific. Never again”

About Easirent: 4.0 /10

Ended up having to fork out an additional £92 when we had only paid £52 for the rental as wouldn't accept the credit card as a deposit, although more than happy to accept the same card for more money!! Tried lying about a clearly rusty scratch which was on the car ehen we picked it up. Luckily we had taken photos before we drove away with it. My cousin also picked up a car at the same time as us and had nothing but problems. They also attempted to accuse her of causing damage which was already there. Absolute cowboys. Wish I had read reviews before I booked

V.Schmid

Ireland

1 days rental

Mini | Fiat 500 or similar

Reviewed: Tue, Mar 26, 2019

About Easirent: 5.3 /10

Staff tried to sell us unnecessary things with persistence, deposit is still not released on my credit card a week after returnal, pick up took a hell lot of time, rather unfriendly staff

Terrible experience

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