A very curious arrangement

M.Riordan

Ireland

Reviewed: Wed, Sep 18, 2019

About Easirent: 6.3 /10

Dublin airport car rental. Google. Easy. Arrive in Dublin. Call Easyrentcars. Stand in pickup location for 25 mins. Get on bus for 40 mins to car rental site residing 800 yards away. Reason: it’s a Hilton hotel shuttle. Route: drive 5 miles away from airport in rush hour traffic, drop people at Hilton, turn around and drive 5 miles through rush hour traffic back to airport and drop off poor car rental customers at Easirentcars. Wait for 30 mins to speak with front desk. Provide €2600 ‘deposit for damage’. Watch staff look perplexed that I wanted the car on the booking. Informed that a 7 seaters isn’t on site. Sit down and contemplate some inappropriate actions. 20 minutes later car arrives. Wait further 10 minutes as paperwork not ready. Woman on reception laughs saying it’s not always like this. Contemplate more bad things. Drive car away and drink heavily. After journey is completed. Angry. Unlikely to use them again even if I had to drive my family away from an apocalyptic event.

Mini Van | Volkswagen Touran 7 Seats or similar

1 days rental

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Rex Mike

Ireland

1 days rental

Reviewed: Fri, Aug 30, 2024

About Easirent: 10.0 /10

Very satisfied

About QEEQ: 10.0 /10

Robin Darwin

Ireland

1 days rental

Reviewed: Tue, Sep 11, 2018

About Easirent: 4.0 /10

About QEEQ: 8.0 /10

D.Siciliano

Ireland

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Thu, Aug 15, 2019

“What a horrible experience only three days before our wedding!”

About Easirent: 5.3 /10

We turned up around 12am only to find a family arguing with the attendant (possibly Marco) we weren’t sure why, but waited our turn. As soon as it was our turn about 60minutes later...he was just terrible, I get it we needed to either get insurance or a pre authorisation amount, but he was just horrible, saying he had to leave when we were making our mind up, saying he would just lock up and we wouldn’t get a car. That pressure is not good! Not professional! And should just not be on! Horrible horrible service. We ended up getting extra insurance, we needed it as he was just giving us scare tactics. I’m very unhappy with the service given don’t think I’ll hire again. Not a great way to start our wedding!

D.Maree

Ireland

1 days rental

Compact | Ford Focus or similar

Reviewed: Thu, May 9, 2019

“Car hire company lacking in customer service, empathy, integrity!”

About Easirent: 4.3 /10

Long wait for pickup/ rude unapologetic staff- I was told 5 minutes but was waiting over 45 minutes for the pickup, rang office 4 times. Was spoken to rudely and abruptly by 3 team members, they constantly said just 5 minutes away but I waited 45 mins and they were unapologetic about being so late. Took a further 1/2 hour or more to get to the office and get on the road. Hiring cars without road tax - When checking out, a guy beside me was complaining - he was waiting a month for a refund- due to returning his hire as it had no tax. No road tax? with a hire company? I did not think to check my tax disc? I gave the benefit of the doubt and thought this must be a one off surely? however over Easter I was pulled in by gardai and my vehicle had no up to date road tax on it. The company was unapologetic upon return of the car. I only got away with a fine/confiscation because the garda was local and took my work that it was a hire and he let me go. Poor customer service - They are so unapologetic and unhelpful and I doubt their integrity. The only small redemption is the girl Lauren who did eventually come to my assistance and was the only polite/genuine/helpful person in my whole experience with Easirent.

N.Dillon

Ireland

1 days rental

Mini | Fiat 500 or similar

Reviewed: Fri, Jan 25, 2019

“Cheap initial deal was deceiving because of the extras that needed to be paid. Lack of flexibility.”

About Easirent: 6.7 /10

When ordering it would have been better if the costs were more transparent. Drop off was totally unclear and directions were vague.

A very curious arrangement

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