It's okay. They were very patient and communicated through a translation app. We contacted QEEQ customer service to arrange a later pickup and drop-off.

Car smelt overpowering from sanitiser. Was not informed of need to get code from DVLA using my National Insurance Number> Time consuming

Andrea was awesome!

We had a little trouble figuring out where to meet the shuttle to the pick-up point but we eventually figured it out with a couple phone calls to the Easirent people. I called again before we dropped the car off to inquire about tolls and they were able to help as well. However, in each phone call, they were in a hurry to get off the phone which meant I had to repeat my questions because they didn’t take the time to listen the first time.

When ordering it would have been better if the costs were more transparent. Drop off was totally unclear and directions were vague.