Everything was clear and easy process

The accident handling is efficient, but the number of locations is limited. After the accident vehicle is towed away, people can only be transported to a nearby town for temporary accommodation, and cannot return to the reserved location. Additionally, to pick up the car, customers must return to the airport to find a model that meets their requirements.

Overall satisfied, the only regret is that I couldn't get the Model Y.

The staff had a good attitude. However, the gasoline car we booked was unavailable, and they gave us a Volkswagen electric car instead. We've never driven an electric car in our home country, but the staff explained how to charge it. Overall, it was a good experience.

Pickup was quick, no upselling. Self-service return, very convenient.