“Office easy to find, collection fairly straightforward. Car pretty new so very nice to drive.”
About Enterprise:9.7/10
Happy with the car. Picking up was a bit slow but this was because the car turned up late from the previous customer. Only thing I wasn't totally happy with was while checking the car before driving away I was asked again about what insurance I'd taken out. I thought I'd sorted that at the desk not to be questioned in the car park.
About QEEQ:7.0/10
All fine, only issues I had was because of my lack of computer knowledge
“Poor customer service and difficult to contact and find the correct departments.”
About Enterprise:6.7/10
After having puncture in Paris I received poor direction and service from enterprise. Having found a garage Midas and then told to take vehicle to Speedy as that was authorised. Then we had to wait around 2.5 hours for a authorisation code from enterprise before tyres could be changed. Repeatedly contacted enterprise and was passed from department to department. The hole customer service fell far short of the required standard.
Like: The person who we picked the car up from was very helpful and spoke English. The car was perfect.
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