Enjoyed car that was in decent condition but the shuttle bus was unpleasant due to broken a/c

I don't think repeat customers should be charged a $1000.00 deposit.

The line at the counter was long and there was lots of pressure to add various items onto my reservation. When I went to pick up the actual car, the employee kept telling me they were bringing mine out, but then helped everyone in line before me. After waiting about 40 minutes for them to bring the car out, the man had lost my receipt (he took it with him to pull the car). He told me the employee at the gate could print a new one. Got to the front of the gate. Employee had no idea how to do this. Had to wait at the front of the line and hold everyone else up behind me for about 20 minutes until they printed a new receipt. Pick up was a VERY slow process.

Robinson and Francis at the pickup desk and garage were great.

All good, thank you.

Waited over an hour in line to then find I had to spend another $55 for required by law insurance. The liability laws need to be covered on their website, as well as printed on your confirmation. If it had been explained to me prior to arriving at the rental company, I would have realized that if I had liability coverage on my regular insurance, all I had to do was check my iability coverage levels to verify they met CA minimum requirements. I feel totally forced into purchasing $55 of extra, unneeded insurance. After spending extra money that I did not need to, we go out to pick up the car. This is where I realized that it really didnt matter what vehicle you paid for, as the only two cars in the bay I was told to go were not the size reserved. One was so small there was no way I was getting in and the other smelled so badly of smoke that it would have sent me into an asthma attack for sure. After explaining to the employee the problem, he pointed me toward a car that had just been "cleaned" (very loose term) and driven up. It was the size requested and didnt smell of smoke so we took it. I've never seen a more damaged vehicle for rent anywhere. Not only had it already been wrecked on the back right side, every door and bumper was marred and dented. The windshield had several chipped niches out of it. All of which was marked on my paperwork by me (only the wreck marked by Fox). Frustrated and tired we drove the car off the lot hoping it was all just cosmetic. The was a rattle somewhere under he front of the car and a terrible wind noise the entire trip. The windshield was so grimy you could hardly see out of it. Every time you got in the car and started driving we were reminded of how much we spent on such a messed up car. The only positive here is that the drop off was quick and the shuttle to the airport was just about to leave so we didnt have to wait to leave. Highly disappointed.

waited more an hour to get the car.