Enjoyed car that was in decent condition but the shuttle bus was unpleasant due to broken a/c

We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.

We'd use you again!

Everything was fine except the pick up wait was unacceptable. We were standing in line for over 1 hour. Despite the amount of people in line the staff was very friendly.

Pick up took a long time. They could have more counters open when the que gets long.

The Liability Insurance fee for Fox Rentals cost me a bomb. The Liability coverage for the car was more than the entire rental amount for the car. It is a rip-off and not at all justified to charge such a high liability fee for the car. I am not at all satisfied with Fox Rent a car.

When dropping off the vehicle, i’m Handed an invoice that largely exceeds what the rental rate was when booking on Easyrentcars.com. I couldn’t stick around to argue since I had to catch my flight. They just told me all adjustment would be made based on my Easyrental package price before being charged to my credit card....it was not. It now shows I paid more than double what my Easyrentcars deal let me to believe. Extremely disappointed! I now will have to see what I can do about it from 2500 km away...