Enjoyed car that was in decent condition but the shuttle bus was unpleasant due to broken a/c

The company billed me for the extra insurance even though I asked to decline it. They also hit me with an absurd $150 detailing fee after returning the car, even though the guy when I checked it back in said it looked good. All in all, my cheap rental ended up being more expensive than a premium car rental had I gone with a bigger brand company. Absolutely absurd. No one at Fox will respond to my emails or phone calls asking to escalate the issue up the chain. They sneakily had me sign a document adding insurance while quickly trying to finalize the booking after making me wait more than 30 minutes. I was behind one other person who was being helped when I walked in at around 10AM. Multiple other employees walking around the office, not doing anything substantial, and they just made me wait. When I finally get to the counter, I try and get through the process as fast as possible, and tell them I'm not interested in insurance as my personal car insurance will handle any problems. Then I somehow get billed an extra $100 for insurance over the duration of the trip. Absolute scam artists. I took the car to the beach. We ended up getting a small amount of sand in the carpet. When I turned the car back in, I asked if that was ok, and was told it wouldn't be a problem. Next thing I know, an added $150 detailing fee was hit on my card. There's a car wash at a gas station less than a block away from this car rental shop. I could have easily gone there, paid $20, and got the car washed and fully vacuumed out. If the guy had bothered to mention the detailing fee to me, I would have just done that and taken 10 minutes of my time and saved $130. Fox are scam artists. DON'T RENT FROM FOX

Make sure that you tell people that in Las Vegas there are TWO car rental places off site and which one it is. I ended up renting a car for another company.

Did not have the car I signed up for but compensated me for the change.

Fox is the worst. They were extremely rude at the pickup counter and harassed me about everything. The car was filthy and smelled so bad of cigarettes that it made us sick and bothered my husband's asthma. We called their number but they never answered.

Like: Nice staff