BAD EXPERIENCE All Around

Instructions for pickup from Terminal 1 only. I arrived Terminal 3. Thought I had to take bus to Terminal 1, and another to Rental Car Centre. I thought Fox did a pre-authorization on cc for $150 deposit. Instead they took payment and refund later. Both transactions cost me exchange.

A little further to get to then I thought but still a good deal.

Great prices and choices.

Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.

They could do a lot better, they need to improve on everything

depressing agent as I walk in. Grumpy agent despite my efforts to be cheerful. The agent talk in short sentences in heavy accent in whisper. He appeared to be annoyed the whole time. I feel like we had disturbed him for coming in. Never offer a smile from beginning to end. Horrible service! Return car agent move super slow again not cheerful or friendly although his demeanor was slightly better than the check out agent. I get a sense that Fox rent a car agents are lazy, hate their job and does not like customers.