Quick & easy car rental process.

Extremely satisfied

The attitude was just so-so. There were too many people and not enough cars, so we had to wait.

At the BUDGET counter at Seattle International Airport, I booked a Ford Expedition, but they didn't have the car. A female staff member at the counter asked us to wait, saying she needed to consult the manager for a replacement. We waited for 45 minutes. When we finally got to the parking lot, the car she gave us couldn't fit our luggage. I specifically booked the largest car, and she seemed unsure if the car would fit both us and our luggage. She didn't even offer a discount for giving us a smaller car. Luckily, the parking lot staff were kind and helped us pick a Toyota Sienna. Although the Sienna's performance doesn't match the Ford, it was a hassle to finally get a car at noon after arriving at 9 AM.

When we got there the car wasn’t even back , then had to wait for it having a quick wash and a vax so we was 39 minutes late , when it was ready to collect it looked as if had not had a wash as it was still mucky . Plus it only had 3/4 of a tank of fuel, but I returned it full , lady behind the desk was a bit rude so overall the service of the rental was poor from budget end .

Really good

I spent more than one hour to pick up my car, they told me the car under washing process, unfortunately they delivered the car without cleaning, so dirty from inside and outside