Cars are old and worn out...mine was a hybrid with 200,000 km on it...no wonder the battery was useless

The booking was convoluted, and set up in such as way to provide conflicting information. I had to spend an extra $100 on the car hire that I shouldn’t have if the advertised policy was followed.

The staff were all great and moved as quickly as they could. When I missed the cut off for the pick up shuttle I went directly to Autounion the next morning as soon as they opened. It was busy with people picking up and dropping off but the process of getting the car was smooth. There was an issue with the check engine light coming on but it's a known issue so they told me not to worry about it. Overall it was a smooth process and I would rent with them again.

I am happy for your service

Good

The service attitude was mediocre. There was only one person handling procedures, and another person said he wasn't on duty. He saw me waiting and offered to assist. However, when he saw that I arrived an hour earlier than scheduled and refused to pay an additional 25 SGD, he told me to wait for his colleague to complete the paperwork. Later, the colleague also asked for the extra fee but gave me the car without charging after I insisted on waiting. Nonetheless, he just handed me the keys and I had to find and inspect the car myself. The car condition was poor, so I returned to the office and got a better one. The return process was smooth, and I returned the car an hour early, so it evened out. Haha.