GREAT SERVICE would certainly record them to others and use website again

Car was fine. Staff member at checkin was distracted by a personal issue so process was not as smooth as it might have been.

QEEQ was fine, no issues.

The booking was convoluted, and set up in such as way to provide conflicting information. I had to spend an extra $100 on the car hire that I shouldn’t have if the advertised policy was followed.

The staff were all great and moved as quickly as they could. When I missed the cut off for the pick up shuttle I went directly to Autounion the next morning as soon as they opened. It was busy with people picking up and dropping off but the process of getting the car was smooth. There was an issue with the check engine light coming on but it's a known issue so they told me not to worry about it. Overall it was a smooth process and I would rent with them again.

The waiting time was too long

When we got there, we were persuaded to buy insurance, promising it could be refunded when returning the car. In the end, no refund was given. It's purely deceptive. Absolutely terrible.