Service was good, but the car only had 3/4 tank of fuel when picked up, which means users have to refuel more when returning. It was a gasoline car and consumes more fuel.

Satisfied

Staff was very nice and helpful.

Staff from the instant online Customer Service platform (Chatroom) provided excellent assistance which was highly appreciated.

It was the worst rental car experience I have ever had in my life. Enterprise is nothing but a scam company, which they will steal your money from your credit. On the pick up day at the Enterprise reception desk, they had a such an rude attitude and telling me that I had to pay extra 150 euros for coverage fee which i kept insisting that I do not need. I continued to insist that I do not need any sort of insurance for the car, but the lady at the reception talked her way out forcefully and pressuring me to pay for the coverage fee. In addition, they told me that my car would be a brand new Volks Wagen Golf, but when I arrived at the parking spot, my car turned out to be average Ford car covered in dust and dirt. I was extremely upset and furious about this renting experience and I will never rent a car from Enterprise ever again.

Amazing manager at the airport.Did not want a silver car and he was happy to change the rental car to a different color.Very pleased.