The staff didn't seem friendly or proactive. When I asked why the car differed from my reservation, they responded that they didn't know because I booked online.

I rented a car for 16 days, and on the 9th day, the car broke down and needed engine oil. There was no roadside assistance, and I had to drive the car back from France to Düsseldorf to get a replacement, which greatly disrupted my travel plans, costing me time and fuel. Additionally, the French highways charged tolls. When I changed the car on the 9th day, they said they had reported it to the manager and I would be compensated when I returned the car. Today, when I returned the car, they said the manager had not approved it and I need to wait for an email. I really don't know what the outcome will be!!

The service was quite good.

Although there were few staff and I had to wait in line for an hour, the female employee was very patient.

Like: .
Dislike: I booked a BMW X1, but was given a Ford Edge. Later found out that the Ford was not cleaned before handed to me. Also, the petrol tank was empty.