I brought my driver's license and the free international driving permit translation certificate from Zuzuche, but I didn't get the German sworn translation certificate. As a result, the German car rental company required me to take full insurance or I wouldn't be able to rent the car. I was in a hurry and didn't have time to argue, so I ended up paying over 200 euros for insurance for 6 days while the car rental itself was just over 150 euros! Last time I used rentacars.com in Germany and paid directly on the website, then went to sign the contract and got the keys without anyone asking about the sworn translation certificate or insurance.
1. There was only one staff member at the store, and the pick-up location was a 5-minute walk from the airport.
2. Another car was blocking ours at the pick-up spot, making it impossible to collect our vehicle.
3. Despite calling multiple times, we couldn't reach the staff (this was around 11 PM).
4. We had to walk back to the airport to contact the staff. The only staff member prioritized other customers’ pick-up orders despite our issue. Eventually, they resolved the issue by changing the car, but it took a long time.
my only complaint was at Buchbinder they have plastic boxes with lots of keys in each box. Originally I was going to get a Fiat Panda, then he changed his mind and said ill give you this instead. I am still trying to work out how the picture I have sent is like the one I ordered or similar ? I was so tired as I had been up since Thursday 15:00pm so around 23hrs and we had a 60min drive to Dortmund. I think it wouldn't of mattered what I ordered from Easyrentals, Buchbinder just pick a key out the box.
About QEEQ:10.0/10
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Customer Service
Under average
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