The car was in terrible shape and need to be serviced asap! The brakes were making horrible sounds. The car was dirty and overall bad experience!

The platform was great

It was excellent. It were our first time in Athens and I was a little worried about how it would be at the airport to be taken to pick up the car. The guy who was at the airport on July 10 2019 about 21:00h from Surprice rent a car was a very sympathetic and professional person. He was our first contact with the company and he made us to feel very welcomed and tranquil. I do not remember his name but thank you so much. We were took to the office outside of the airport and it took just few minutes and there it was very quick as well. One thing I didn't like is that, I was looking for a Kia Picanto and I choose Surprice rent a car because they had at the website a car that I wanted with a good price, but when I got there they told that they do not work with Kia Picanto and gave me a Nissan Micra. It was a good car but I wanted a Kia Picanto.

It was very easy to book a car with Easyrentcars.com and everything worked as was supposed to be.

The actual car rental agency was http://road-runner.gr/ and NOT Surprice rent a car. Also found out after the fact that they would have delivered the car to us in Kini! So there was no need to come all the way to the harbor.

The pick-up location is not well marked on the easyrentcars website, and it took many back-and-forth emails to establish the exact pick-up location. In the end, it was more effective to get directly in touch with the car rental agency (which was also DIFFERENT from what was listed & therefore took a bit of long research to establish correct local contact details). After finding out the correct name of the car rental agency (Road-Runner, NOT Surprice), they informed us that the pick-up location was right at the main harbor road.

When I arrived due to a delayed flight I had to pay an out of hours fee of 24.50, which was something outside of my control and was in no position to inform Surprice about. Additionally when we got there, my car was a Kia Picanto, nothing like a fiat 500 in the sense it was about 15 years old, done 120,000 miles and had blemishes all over it. Additionally there was no rear mirror wind screen wiper, the air con was non existent and the cigarette lighter would pull out when you tried to plug something in. That said, the little car did alright on the island and blended in, it had a lot of charm about it (we called it Dobby) from its amusing horn to extreme lack of power, it has left a number of talking points. The actual service eon pick up and drop off was both very polite and smooth and would probably use surprice again, just be a bit clearer on the car you're offering

Car was standard Fiat Panda, but was fine for me. The booking process was easy and I was met in arrivals Hall by agent. Car was waiting just outside terminal. Paperwork was completed and I was on the road in minutes. Check back in was also seamless. A real pleasure to use

Pleasure to book and will use again