The car was in poor condition, full of damages. The pre-authorization of 1,100 euros was directly charged 26 days after returning the car, without any documents or communication. Now I have to resolve this through Zuzuche.

Great car and good service on pick up and collection

Struggled to submit evidence of booking at the end...didn’t accept first submission of proof

The vehicle was several years old having over 100,000 km, poor air condition and overall poor performance. The agent refused to issue another appropriate vehicle. The absolute rental experience in my life.

Used Surprise many times,and always great service and very courteous staff.

Great price and easy website.

We rented a car for 8 days - on the final day it broke down we wasted probably in total around 3 hours of our day waiting for breakdown help then ultimately help from Surprice , completely spoiled our last day and meant that my partner was unable to visit the grave of a recently deceased relative which we intended to do on our way back to the airport and caused a lot of anxiety that we may miss our plane . We have graded counter staff as poor as there was no sympathy / empathy or apology - no offer to refund all or part of the rental fee and the experience has caused a lot of distress

No problems with the broker at this stage