Check in staff was very courteous, knowledgeable, and polite.

Great good customer service.

The company staff are very friendly and patient. They provided airport shuttle service and gave us a map along with some sightseeing suggestions. The vehicle was spacious, an 8-seater, perfect for our group of 6 adults and a baby. The baby seat was installed in the middle with an adult on each side; it wasn't cramped at all. The trunk is very large, fitting 3 large suitcases and 2 small ones. The car was in great condition, having only 75,000 kilometers on it, practically a new car. My family was very satisfied.

It would have been helpful if the counter staff in sydney had told us about where to drop the car in Brisbane. We found the drop off point off airport quite by chance, which saved us driving to the airport unnecessarily.

The car need to be service as mileage overdue as stated in the service sticker. The wheel alignment are totally out of order, hard to control the car whole journey.

The serviceman at the counter insisted I needed an international drivers license even when it specifically said on East Coasts website that I didn’t. Only after showing him this of their own (!) website did he grudgingly agree.