EXCELLENT

Thrifty is quite efficient in their car rental process. It seems like everything is well organized, and there’s nothing particularly remarkable, but everything is under control.

I have a Hertz Gold Card, which made the pick-up process quick and efficient. However, since QEEQ couldn't link my account, the staff had to spend some time re-doing it.

The staff were very helpful, I couldn’t fault them. The car was in good condition, it did have quite a number of dents and scratches and the air conditioning did not work. We were in Italy during summer and at 35 degrees temperatures it got very hot and sweaty in the car. The car wasn’t as clean as I would have expected it to be either. Otherwise mechanically the car was sound. Overall it was a good driving experience in Europe.