Overall, the process was smooth. They didn't push insurance and proactively informed us that if issues arise, the store would deduct the deposit first, and individuals would handle claims with the car rental app later. The car pickup process was quite organized and straightforward.

Excellent, processed the paperwork very quickly.

The process was a bit slow, but everything else was good.

It was really easy from start to end! The pick up point at Civitavecchia from the cruise gate drop off point was very convenient (you should emphasize this). The explanation given to drop off at FCO at Block B, Level 3 was also helpful.