In general I was satisfied. I didn't need any customer support, so I cannot rate that. The only cons was the sales man at the counter, who was trying to advertise and sell us extras when we wanted to pick up the care. And at some point we needed to tell him directly to stop and accelerate our process. It would be helpful if they consider the time they take to promote these services and the tiredness of their customers after long flights.

Picking up the car was quite convenient, with a short waiting time.

The vehicle was in great condition and very new.

Took a bit long time to pick up the vehicle in Palm Spring mainly due to the demand and flight arrival - Dollar must offer a great rates and service, since no other rental comp had any lines ups. Service was excellent and I was very pleased with the performance of the vehicle- Toyota Prius. Great on gas!

Like: The car was almost new and in great condition.
Dislike: The location was understaffed, hence a very long queue at pickup counter.