They came to pick us up at the airport. The phone call was supposed to be free, but they charged us NZD 12 upon arrival.

Good rental company! The service was also great! On the first day, I noticed the paint was scratched after driving out. I took pictures and notified them via phone and email (it wasn't our fault).

Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.

The first car , that had an issue was changed immediately without any fuss. Late arrival was also easily accommodated.

Helpful service when I had questions about a delay in Shanghai. The operator went out of their way to help me and allay my worries.

The excess showed as being an excessively high cost of $1700 which we were already amazed at how it could be that, yet when we picked up the car they said it was a $2,000 excess. The cost of paying for upgrading insurance to cover the excess almost cost as much as renting the car. I think the price of airport pickup transfers should be shown/included in the initial rental cost.