The service was good, no queues, and the process was quite timely.

Good rental company! The service was also great! On the first day, I noticed the paint was scratched after driving out. I took pictures and notified them via phone and email (it wasn't our fault).

They're very helpful and accomodating. Especially, they don't charge us anymore for next days due to the Covid-19 Lockdown here in New Zealand, while waiting our flight home.

Everything is alright ...

Ok

Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.