I will be writing a formal complaint to you with regards to the customer desk of routes service in Orlando.However, after a long flight from the UK we were transferred to the routes centre by a shuttle. No problem, great service nice driver. After waiting for 30 minutes we were served by the most rude obnoxious man I have ever met. Tried to force sell us additions such as break down cover, toll passes and additional insurance. We refused all even though he had pre printed all in the form for us ready to sign! We explained in detail that we had already taken out additional insurance cover in the uk prior to our rental to cover the shortfall in basic cover provided. The man asked to see this certificate and even had the gall to continually say to us we must cancel it and take out the cover he could offer. Disgusting behaviour which left myself and my wife feel quite threatened. After reprinting the form not to include the items stated he proceeded to take us to the car. No explanation of features functions or refuelling procedure. A Brief walk around the car (in the dark) where I had to point out a scratch on the door and that was it!! He Didn’t even notify me of mileage or discuss existing level of fuel left in the tank to start with. The form I took away stated full even though it was only under a quarter of a tank full.... Another item to note, They also wanted full payment from us again even though we had already paid upfront all costs in January? we had to show evidence of this, (luckily we had bought the receipt you issued To us on purchase prepaid in the uk. Not a good start to our holiday which left us quite angry and distressed for a few days. We just had the nagging feeling we were being scammed by the man and we’re going to be hit with additional charges. This was added to after he blatantly watched me enter my credit card pin into the machine to pay the pending deposit. Disgusting.

Excellent!

Really easy to rent a car :). Thank you for giving us a great deal.

Such a simple process. I had all the paperwork ready and that made the process really fast. The car we got was like brand new and very nice to drive. All the other rentals during that time were 2-3 times as expensive, but we didn’t compromise on anything with Routes.

Very easy and seamless. I’ll be using this again.

Waited a LONG time to get the car. Apparently the employees were on break in the back room and couldn't be bothered by the long line at the desk.

I had prepaid for a "Toyota Corolla or similar" vehicle at MCO for January 30, 2019. When I arrived at EasyRentCars MCO which had a large "Routes" sign outside, I was told that the only vehicle they had was a Jeep Rubicon. I asked if there was any alternative. The young woman staff member said "Yes, you have an alternative. You can leave and go back to the airport." Therefore I accepted the Jeep. On leaving the parking lot the vehicle made a terrible rumbling sound and the steering wheel shook. I returned and reported this to the same staff member. She said that this was due to the tires that were installed on this type of Jeep, and it was normal. When I reached my destination after 2.5 hours of freeway driving I saw that the front tires were almost bald. I therefore did not drive the car further. I called EasyRentCars at MCO and when I explained the situation they put me on hold and immediately hung up on me. When I called again I was put on hold for 15 minutes until I eventually hung up. I called the Customer Service number for Routes that I found though Google. "Kimmy" at Routes Ontario Customer Service was helpful and connected me to the manager "Kevin" (who I have previously been told was not in the office). He asked me to send photographs of the tires to him along with my phone number so he could contact me with a solution. Kevin did not call me. When I called again I was told that Kevin had left for the day. I was told that a replacement vehicle would be driven to my location in Jacksonville the next day. In the afternoon of the next day EasyRentCars delivered a new car to me. As the Rental Voucher states that the Car Supplier is Routes Car & Truck Rentals please help me!!