The overall process was efficient, but they have strict requirements for rental documents. For a seven-seater car, you need two physical bank cards under your name. Both cards must be physical and under your name.

After picking up the car in Madrid, we drove directly to Toledo. Halfway through, a tire alarm went off and there was no way to address it on the highway. We had to keep driving to our destination. Upon checking, we found the front left tire was slightly deflated. We immediately went to the AVIS branch in Toledo, but the location provided by the rental platform and the GPS didn’t have a store—it seems the branch had already closed. With no other options, we spent half a day looking for a repair shop but couldn’t find one. Ultimately, we used an air pump station to fill the tire and monitored the situation. Later, we discovered the tire had a slow leak, triggering the alarm every three days. Although it didn’t compromise safety and Spain offers convenient free air pump facilities at gas stations, this issue still wasted a lot of our time to enjoy our trip.

Quite satisfied, although my English isn't great.

The procedures were simple and straightforward, no unnecessary talk, just got the paperwork and drove off.

The front desk staff didn't speak much English when I first arrived, which made communication a bit difficult. However, the car pickup experience was excellent. I rented a compact Golf but received a nearly new Volkswagen Tiguan with only 6000 kilometers on it. The car was in top condition, though being a four-wheel drive, it consumed more fuel. Returning the car was simple; I just handed over the keys and there was no deposit fee. They only charged me the rental fee upon return. Overall, aside from the front desk's limited English, everything was great. I would consider renting from AVIS again, even though it's a bit pricey.