Good service.

The lady at reception was very enthusiastic and cheerful. Great positive energy.

My car rental experience this time was very bad. I rented a car in July to go to the UK and returned it more than an hour late. The return location was in Edinburgh and was very hard to find. I used navigation to find the underground car park at the train station, but my husband and friends couldn't locate the return entrance. Later, customer service told me it was fine since I was already on site and the extra hour wouldn't be counted, but I was still charged. The wheel rim was slightly scratched, and after returning to China in August, my £180 deposit was never refunded and an additional £40 was charged, totaling £220. No one informed me about this unclear transaction. I will never use Europcar again.

I prepaid, but there were no cars available when I arrived!

Since the pickup was not at the airport, there were very few people. Considering the efficiency of British service, it was relatively quick. However, the return process at the airport was indeed fast, possibly because of having full insurance.