Very good

Very satisfied with the service; everything was well-handled, and the rental process was simple with no obstacles!

The model provided at pickup was smaller than the original reservation, causing our luggage not to fit. After explaining the situation to them, we were told that we either take the smaller car, cancel the order, or pay extra for an upgrade. We spent 2 hours trying to resolve the issue with the rental company’s customer service but were not satisfied with the outcome. Since we couldn't afford to waste more time, we opted to pay extra for the upgrade.

The pick-up service attitude was not great, and they did not give a complete explanation of the car's condition nor did they provide precise directions to the parking lot. The car had 80,000 kilometers and its condition was poor, with an engine that roared like a tractor. The benefit was that there were contracts and instructions available in Chinese. Entering and exiting the parking area was somewhat challenging, mainly due to the airport's road design which requires taking detours if you miss an exit. Therefore, it's essential to allocate sufficient time.

There was hardly any queue. Was told at pickup that upgrading to an automatic model would cost 15 euros per day, paid a 125 euro deposit with a card. After returning the car, I saw on the statement that I was charged 75.78 euros for 2 days! During the return inspection, they just asked me to sign without saying anything, and half an hour later I received a bank notification that 533.85 euros were charged. Went back to the return location to inquire and found out that I was inexplicably charged 547.56 euros for vehicle damage! I was very careful with the car and did not have any scratches!

Avis's services were generally fine, but the pickup location was at the train station, which was not specified in the order. It took a long time to find it.