Booked a mini SUV ended up with a golf as they say its the same class

Staff arrived to work 15 minutes after the desk opening times. All other rental desks were operational from 8AM except Budget who started at 9 (well 9:15). That was very annoying!

Budget was fine, the only issue I had with Budget was the car completely smelled of smoke for the entire time I had it, if it wasn't for the fact it was all they had in my category I would have changed it.

Qeeq made an error and actually booked me in a lower category than what I paid for, this was however corrected at the Budget Car Rental Office with speaking to Qeeq over the phone, Qeek agreed to pay the extra charge to correct the category and I eventually claimed the money back with minimal effort from them a couple of weeks later. Very good 'instant' customer service from Qeeq on the phone.

Friendly and easy!

Always cheap and easy!

The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement. On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these. On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments. I don't believe this car should have been rented and it had not been well cleaned in advance.