Smooth process from start to finish; completely hassle free, just as it should be!

Highly recommended

The pick up bus at the Heathrow airport is not coming very often late at night (around 8pm). We had to wait around 15 mins while other car rental companies' buses had already past more frequently. We were first offered a vehicle category below the one booked, as the category wasn't available but were only then offered a vehicle which still had to be cleaned which further delayed the process

Really pleased with the service i received from the budget staff. A quick check in and the walk through questions were easily answered. The car was clean and ready to go after a run through the controls (all cars are different. ) The car was fuel efficient and a lovely drive ( Suzuki Vitara). Would recommend budget again. Drop off was easier . Well pleased.

I had never heard of easyrentcars.com before I googled car hire. Was really easy to pick and choose the car I was interested in and was shown different hire companies. All with differing offers and deposits and excess. The voucher option helped.followed the price and or evaluate if the price drops before picking up the vehicle. The drivers check that was asked for before pickup confused me as I had never had to do this before with other hire companies but I found it easy to do. Would definitely use Easyrentcars.com again.

No key drop box was the sad part.

Great way to book cars.

The staff at Heathrow failed to explain the cost breakdown leaving us to figure it out ourselves. We still don’t understand why the surcharge was higher when we opted for the full insurance coverage. The staff also failed to realise the car chosen has GPS installed and still advised us to pay for the external GPS device. Also the staff didn’t explain clearly the procedures of dropping off the car and the Postcode provided failed to lead us to the correct drop off point forcing us to ask people around us and hotel representatives to resolve the issue. Also when we had an issue with the car and called the hotline, it took a long time for a representative to pick up the call and the responsiveness was slow and the service was appalling as no one called back after seemingly a phone connection breakdown.