Overall good

The service was quite good, had a pleasant chat.

Due to traffic delays from Quebec to Montreal, I arrived at the Hertz rental company at 16:00, but the doors were locked. There was a sign indicating that the working hours on Saturday, May 21st were until 15:00. I went back to Hertz the next morning (Sunday) at 8:30, and the counter staff informed me that my reservation was canceled because I did not pick up the car at the agreed time. I explained that I had fully prepaid for three days, and the reservation should still be valid within those three days, but they refused and told me to contact the rental platform for any issues. Frustrated, I had no choice but to go to AVIS and rent another SUV, paying again.

The vehicle's condition was not very good. There was a tire pressure warning once, and then the Car Play feature stopped working and couldn't connect to the phone. The remote car key also ran out of battery.

Excellent service from pick up to drop off. Would definitely use them again if we need to hire a vehicle again.