Very satisfied, efficient, always use Hertz for car rentals.

It was a great experience. Even though my chip card wasn't authorized by the system, I was able to use the regular card swipe service afterward.

There are counters inside the airport. When there is a line, more counters will be opened.

Hertz was very helpful and courteous.

The process was easy to navigate

The van wasn't available at the original pick up location. They ordered a Lyft for me and sent me to another location across the city that had a van. This delayed my trip by about an hour, but worked out ok. At the second location, I kept being told that I could not get the price of my Easyrentcar voucher, but I continued to say that I would not pay anything but the voucher price and eventually I was given it.

I was not given the contracted price at Hertz initially. I had a copy of my agreement. I kept being told, "I can not give you this price", but then they made good on it.