Excellent

Too slow.

The Barcelona airport branch was not great, and they didn't provide me with a paper copy of the rental agreement. The return process at the Madrid airport branch had friendly service, but the wait time for authorization from superiors was very long. They did provide a paper contract and receipt.

Everything was perfect except the location was not at the airport.

It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.