Service was good, but the car only had 3/4 tank of fuel when picked up, which means users have to refuel more when returning. It was a gasoline car and consumes more fuel.
If you're landing at Terminal 2 of Frankfurt Airport, I highly recommend this rental company. It's extremely convenient; the office is the first one you see when exiting, and it's very close to the parking lot, making both pickup and drop-off very easy. The front desk and parking staff provide typical German service—very warm and friendly.
Enterprise is a small company, and the branch near the Frankfurt East Train Station is really tiny... They only had one car available, so there was no choice. After negotiating, they gave us a free ride to the airport where we could choose from four cars. Returning the car was also hassle-free. In summary: Enterprise offers enthusiastic service and competitive prices, but they have a limited number of cars (didn't see the numerous Mercedes and BMWs as some mentioned). You need to be lucky.
Staff from the instant online Customer Service platform (Chatroom) provided excellent assistance which was highly appreciated.
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