Great attitude

The service and attitude were excellent, but the refueling aspect was not satisfactory. The car was half full when we picked it up. The staff suggested that we pay over 100 Euros so we wouldn't have to return the car with a full tank. They also claimed that fueling up through them would be cheaper than outside. We agreed, but it turned out refueling outside wasn't that expensive. We spent less than 40 Euros to fill half the tank. We felt deceived in this regard.

The car provided was decent overall. When you arrive to handle the paperwork, they'll try to offer various additional services. Make sure you know what you need and don't get talked into something unnecessary!

Staff was very nice and helpful.

Staff from the instant online Customer Service platform (Chatroom) provided excellent assistance which was highly appreciated.

The car had a scratch on the bumper that was not documented in the rental contract, which led to 1150 Euro damage charges upon return. I did not receive a vehicle from the booked class (4 door sports sedan) but an SUV.