Picking up the car in downtown San Francisco was very convenient. After returning the car at Los Angeles Airport, ALAMO provided a complimentary shuttle service to and from the airport, which was great. The customer service staff tried hard to sell prepay fuel and insurance, but we politely declined. One star was deducted because the reserved FORD ESCAPE was unavailable at pick-up, and we were given a Dodge MPV instead. While practical, it was not suitable for mountain roads.

I don't understand why the rental fee was $400, but the store charged me $505.

Like: New and clean vehicle, low mileage.
Dislike: Staff knew they didn't have the class of car I'd reserved, but instead of advising me of that, they hard sold me into an upsell. I only found out that Alamo didn't have my originally booked class car when I got to the parking lot. I actually felt cheated and deceived because I had to go over my budget to get the rental car I