The car pickup process is quite convenient.

Good attitude

I was given a choice of Insignia, Kuga or Qashqai and chose the Qashqai. Lovely new car although the boot was a bit smaller than anticipated. Service was great, the young guy even asked if he could help with the bags. Quick pick up, minimal paperwork and overall a very good experience.

Booking platform worked very well. Good choice of vehicle types at very good prices and easy to navigate. Very satisfied.

Like: Friendly and easy going staff at their Gatwick location. When faced with some issues on the booking and with the car; it was easily dealt with and we were away with no dramas. Equally friendly at the other end of our one way drop off in Oxford.
Dislike: The fact that I left my child's car seat in the vehicle and it hasn't turned up yet. Not exactly their fault, but would have liked to see some sort of follow up on this by now; as it's been several days since I reported it. Hopefully, it will be located and we can get it back to Australia without too much drama.