Very satisfied.

Good, no mandatory insurance required.

The overall service was quite good. They were very thorough in verifying the order. But I recommend buying full insurance at the counter. Otherwise, according to many Google reviews, the return process can be troublesome if you don't. I bought full insurance, so I didn't encounter any problems.

There were quite a few people processing car rentals at 9 am, so it was a bit slow.

Disaster finding where to pick up the car. Infuriating. Spent over an hour first finding their location and then actually locating the car. What a waste of time!