The return parking lot was very small, which really tested my driving skills. However, the staff were very friendly and patient.

No need to say more! Excellent!

The customer service was very enthusiastic and patient.

The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.