Overall, it's okay. But the car pickup experience was not so great. I originally reserved a Mercedes E-Class, but when I arrived, the only option was a Haval Mocha. What's the deal with that? How can these two cars be considered the same class? To get the E-Class, I was told I'd have to pay an additional 120 euros (I rented for 6 days). Isn't this essentially a price hike? On the bright side, the Haval Mocha had only 2,700 kilometers on it, so it was practically a brand-new car. That part was good. But SUVs consume so much fuel!

They added unnecessary services when renting the car, charging over 100 euros extra.

At around ten at night, there was hardly anyone in line.

I purchased full insurance, but Hertz added another full insurance. I didn't notice and was charged over 200 euros extra for overlapping insurance. I suspect Zuzuche of fraud! Everyone, avoid renting from this scam company. I will be gathering evidence to sue them.

The trip was full of unexpected events! To summarize, we had a minor accident during the journey. We called Hertz's international emergency assistance, and the German customer service patiently handled all my silly questions and helped us find a nearby replacement vehicle. Thanks to them, our trip was saved. 5 stars!