Our flight was scheduled to arrive at 10:50 PM, but the app stated that the counter closed at 11:00 PM. I consulted QEEQ's customer service, and they assured me someone would still be at the counter, so I went ahead and made the booking confidently. To be on the safe side, I chose Hertz, and it turned out to be either good luck or excellent service from Hertz, as someone was indeed there when I arrived at 11:30 PM. The only other staffed counter was Europar. Arriving late had its perks, though. After a brief friendly chat, I was genuinely grateful, as I needed to meet a client 100 kilometers away in Villingen the next day. The kind lady upgraded me to a 20,000-kilometer Alfa Romeo SUV.

Picked up the car at the central train station branch. The paperwork was done on the first floor of a clean and tidy building. The pickup location is in a dedicated parking structure (turn left and walk approximately 5 minutes). Arrived at 8 AM, no queue, and was warmly received by a very nice German lady. Efficient and courteous.

Very convenient

Checking with you now but hertz Did not hold the cars booked when our flight was delayed by 6 hours and we had to rebook with them through you Don’t understand why not given we paid and were arriving charged more and are trying to charge 75 euro for not bringing the car back 100% full when it was over 90% full and cost to top up would be c 10 euro

Initially good but follow up was difficult after hertz let us down Took 3/5 hours to rebook which was stressful