The rental process is simple, and the staff are diligent and friendly.

The staff were very polite. I was given a choice of several cars. As recommended by the service staff, I selected a Toyota Camry. To my delight it was a near new car. I was running late on the return and only had 3/4 of a tank of gas. To my surprise (and further delight) I was given a $10 rebate towards the fuel cost and only charged $6. I very much appreciated this. Next time I rent a car it will be with National at the John Wayne Airport.

The booking platform was easy to use. As an international driver, I was happy with the price, inclusive of the insurance. I used the Price Drop service and saved a further $35. However, I was nervous that the rebooking would not be confirmed and I would miss out on getting a car. It was reconfirmed. But i was anxious until it was. In the future I will use price drop only when I book many weeks in advance of my trip. That way I can turn it off and not risk losing the car.

We never had such a smooth and quick pick-up experience as in Chicago. Great job!

Smooth and really good prices!!

I was able to pick any car in a row of intermediate car. I picked up an SUV

Like: Brand new 2018 model for the vehicle I reserved.
Dislike: Faulty printer made the printing of invoices and receipts time-consuming.