Renting through the online platform was very convenient, and cancellations didn’t require worrying about extra charges. Although I encountered some scratches during this rental, which involved compensation, the overall service was quite good. Hence, a full score.
The staff was very polite, but the car was not ready when we arrived. We had to wait 20 minutes because it wasn't cleaned yet. There was only one staff member handling the paperwork, which was quite slow, but I guess that's typical for New Zealand.
Couldn't find the car rental company after leaving the airport. After searching and making several calls, I found out they were collaborating with another company. There was no prior notice or signage, which made for a poor experience.
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