See comments on pickup and drop-off experiences.

Very satisfied

Service was satisfactory, and staff were friendly. However, there was no advance notice about the fine for late returns.

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

I didn't know "Budget" yet, so it took me some time in the airport while rechecking and reading my booking confirmation until I found the tiny budget logo on it. Otherwise I am very happy with this rental.