Extremely dissatisfied. I booked a Mercedes C, but ended up with an Audi A3. They insisted A3 and C are in the same class. When I said I wouldn't rent it, they threatened not to refund me. Unbelievable! Is there such an unfair policy? What can I do? I had to accept it. Complete garbage. Couldn't reach the customer service of Zuzuche the whole time. What are they even busy with? Terrible review!
The service attitude was not bad, and their reception process was standardized. I went to pick up the car at 8 AM, and they opened at 7:30 AM, so there weren’t many people.
The pick-up location provided was incorrect, misleading us to think it was close to the train station. We ended up spending 20 euros on a taxi to get to the pick-up point!
The service reservation phone number was unreachable; I don't understand why there was an error in the contract that restricted our self-drive to Germany only; Zuzuche should clearly state the precautions (e.g., payment methods and actual procedures are different, return signs...).
The service was excellent. They clearly explained everything, and the process was very simple with no upselling or forced charges. The car was in good condition. I booked a manual transmission but got an automatic, and the car was very clean.
The counter staff spoke English fluently. It was very busy when we picked up the car, so we handled everything ourselves.
About QEEQ:10.0/10
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