The service was terrible. When I arrived, there was no one there. After waiting for more than half an hour, someone finally showed up. Even then, nobody attended to me immediately. When they did, they were indifferent.
There is no Chinese service. Possibly due to the high demand for rentals during the New Year, the attitude of a few foreigners was terrible; they showed no expression and were very impatient when explaining issues. The car model I booked was unavailable, and I was given a very small car with a take-it-or-leave-it attitude.
Thrifty provided great service. The staff at the branch were enthusiastic, and after checking my driver's license and translation, the process was quick. After paying the rental fee and a 385 AUD pre-authorization on my credit card, I received the car keys. When inspecting the car, the staff noted some small scratches, which I appreciated. During the return process, the staff instructed me to drop the keys in a box without an immediate inspection, which made me a bit anxious. I took photos of the fuel gauge and the car's exterior, but there were no problems. Thrifty later confirmed via email that there were no damages. Overall, I was very satisfied with the services from both QEEQ and Thrifty, and I hope other travelers can have the same experience.
About QEEQ:10.0/10
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