The registration process was very simple, and the service was warm and welcoming. They personally guided us as we inspected the car's condition. Everything was efficient and timely.

Booking, car, drop off all very good. Staff at Maggiore counter trying hard but understaffed, failing systems and lost paper work resulted in a wait of nearly an hour before we got the keys. Then they were clearly under instruction to sell insurance extras, which annoyed customers and caused even longer delays.

Please improve the initial process for collecting car

Like: Polite Up-sell approach but accepted a No with no issues. Vehicle upgrade given at no extra cost.
Dislike: Vehicle had damage on wheels that wasn’t listed on the itinerary. Whilst this was rectified before leaving the Airport, it was time spent that could have been avoided.