Arrived at the return location at 5:57 PM and there was no one there. Had to lift the parking barrier myself. Called them but no one answered. Fortunately, another renter told us to leave the keys in the drop box.

The staff were friendly, provided detailed information, and gave good suggestions.

Quick pickup and drop-off process. Drop-off had some hiccups but was overall smooth.

I rented from Thrifty and waited in line for a bit. I'm not very good at English, but the staff wrote down key information for me, including the total insurance amount (required for those under 25), deposit fees, return time, etc. They didn't try to upsell additional services.

Highly recommend, staff were nice and gave us an upgrade, smooth pick up and drop off, no hassle