Very efficient.

The service attitude was great, very enthusiastic and attentive. There was a car to pick us up from the cruise terminal to the store. The only downside is the rental shop closes a bit early, at 6 PM. Although they allow drop-off returns, we were concerned about potential unresolved damages, so we returned the car early. If you drop off the car after hours, the store's shuttle is not available, but the staff can help you book a taxi in advance, which is quite thoughtful.

Mid-size SUV wasn't available so got a standard sedan which isn't parking-lot friendly in SF downtown

Like: They were out of kind if car I reserved and ended up in a truck. They gave me same low rate regardless and we enjoyed the truck. Good customer service.
Dislike: The only com0laint I had is that the costs/financial chages,were confusing.

Like: Service,the car,ready to go
Dislike: wait time at airport