Staff at pick up were unfriendly and was sniffing and sick. Toll option only available of $18 a day. You can't register the car for tolls 24hoirs before you use a toll so there is an automatic admin free of $35. I won't use them again or hertz. Staff at drop off was unfriendly and told me not to worry about using the check in app

Very good.

Had to wait a while for the car as it was still being prepped and washed. Bit of a queue for paperwork.

The car hire company refused to charge the quoted amount but instead charged me 20% more. Firefly helpline was not useful. After 60 minutes they eventually told me to pay the higher amount and said they would refund me later after launching a complaint. Complaint launched and still waiting for the refund.

Like: Simple and easy!

Like: I loved cruising down the coast in my modern, clean and trendy rental car. Even though I'm below 21 years of age I was able to hire it and didn't have to pay a huge bond either. The car was pristine clean, drove perfectly and I was really happy with the customer service I experienced before and after the hire.