Scheduled to pick up the car at 2:45, arrived on time but had to wait for nearly an hour to get the car because it was being washed. Washing a car for an hour? The person who handed me the keys was a Chinese woman with short hair, speaking broken English, asking me to wait because there were foreigners ahead of me who arrived earlier. We weren't even renting the same car, so what's it got to do with me if someone else is waiting? If my car is ready, just give me the keys. I couldn't understand her logic at all. When I asked her to check how much longer it would take, she just told me to wait, saying couldn't I see there were others waiting? A Chinese employee being overly polite to foreigners but arguing with a fellow Chinese customer is off-putting. Definitely not renting from them again.

Picked up the car from Hertz at the airport. The office is conveniently located in the airport. However, the first staff member we encountered was not familiar with the process and incorrectly informed us that we couldn't pick up an Apollo car from Hertz, resulting in us wasting over half an hour searching for an Apollo office outside.

Friendly

There is no Apollo company at the airport; Hertz actually provides the car.

To be honest, this was a disappointing car rental experience. 1) The order stated it was from Apollo Rent a Car, but there was no Apollo counter at the airport. When I called the number on the order, Hertz answered. 2) When picking up the car, Hertz said they couldn't see any insurance payment in their system, even though we had paid for it when booking from our home country. Hertz insisted we buy insurance on the spot or they wouldn't release the car. Therefore, the total cost for four days was RMB1870 plus an additional AUD184 for insurance on-site. 3) The free GPS they sent us was almost useless in Australia, constantly crashing and failing to navigate. We had to resort to using our phone's roaming for directions. I have lodged a complaint and the issue is still being processed with no satisfactory response yet.